I read a lot of bad reviews about their service. People were very unhappy with the company.
The company deals with regular home customers as well as business customers.
This leaves me iffy about accepting a position if offered as I’d be working for a company that lacks in customer needs and it would make me look bad to have that company name attached to me.
However, this would be a great opportunity, $6000 annual salary increase and extensive travel which I would enjoy.
What would you do in this situation if the job was offered?
Susan: They are a data recovery company but all of the reviews I’ve read are that they never received their data or they were extensively overcharged from the original quote, etc.
I’d be embarrassed to work for a company that isn’t good at what it does as that says a lot about its employees; that they hire just anybody and I don’t want my resume tarnished.
However, the $6000 increase would be nice and I’d be traveling several states within the US as well as countries like the UK, France, Japan, etc.
Loren: Thanks. I will def mention to them that I read these reviews and would like to know what’s been going on in the past and what they plan to do to resolve the major issue of not meeting their customer’s needs.
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Attend the interview and listen to their offer. You probably can learn something about the Company that may change your attitude of them and it’ll be a great experience in interviews.
You are not out anything to go through with the interview. They might be aware of the issue and trying to improve upon it. Usually they give you a chance to ask questions, use the opportunity to find out about how they handle customer complaints. Ask what they feel is an area they could improve on as a company. Make it play to your advantage if that is one of your strengths. If you don’t get a good feel than you’re not obligated to take a position with that company.
Good Luck!
If you have previous experience in an environment with good customer or rather great customer service that should over shine this opportunity but If the review is as bad as you described I wouldn’t stay long just long enough to find a better opportunity unless you are comfortable with this one. This is best to be answered by self it all depends on what you think you are mentally fit for trust your gut. But if you’re in a tough situation where this is the only choice accept it but secretly look for a better opportunity, and when I say better I mean best for you. If you desire customer service more than your wage/salary then you (might) take a step backwards in the $6,000 increase to pursue a more customer-oriented environment but if all you care about is pay and travel (which I doubt) this might be a better suited place to work. It’s basically a scale you have to set whatever you want more… you have to balance the pros with the cons… or out weigh the cons if possible.
What is a job interview? (Just kidding.) The company may be undergoing an internal renovation.That is why they are looking for new employees.You might be that person who can give this business what it needs in the way of a reputation rebuild.
Go by your “gut” feeling during the interview and see if this is the case.
Just a couple of ideas.
Having a vague idea what you do it could be that ALL companies that provide those particular services receive a lot of very bad reviews. People who require an in person visit by a representative have already been through the mill, are at the snapping point, and are are not easily delighted. Check up on some of the competition and see.
Is there a forum frequented by people in your field? If you could find someone who is currently employed by this company and be able to get an insider’s view that could help you decide.
I am self-employed so your situation doesn’t apply to me. Still, you are young, that is a hefty increase, and that company could be on the rise. You are in more of a position to take the risk. Grab the money, buy longer term certificates of deposit with it, earmark it towards a down payment your own home.
“I’d be embarrassed to work for a company that isn’t good at what it does as that says a lot about its employees; that they hire just anybody and I don’t want my resume tarnished.”
no employer in his right mind would judge a qualified employee for working for a company that turned out to be lousy.
it won’t hurt just to go on the interview. if it doesn’t turn out well or you get a bad vibe about the place, you’re not obligated to work there.
if they offer you the job i think you should take it. an extra six grand is nothing to scoff at in this economy, and the travel opportunities sound great.